CRMfolder independent modules
CRM basic (proactive sales) modules
Helps to follow up processes launched in connection with future clients and partners.
CRM + module
Follows up the inquiries received through different communication channels
CRM++ (customer’s service) module
Supports the continuous and quick management of client’s contacts as well as the accurate answers of client’s questions
Workflow module
Enables well described (standardizable) working process management in the CRMfolder
Cash collection module
Management of unpaid invoices with low labour expenditures, client’s call for payment, summary of communication with them.
Document management module
Total management of all paper based and electronic documents, availability and archiving
Supplier’s invoice certification and registration module
Approval of suppliers invoices independently from geographical location
General project management module
Management of projects, milestones and tasks
Working hour reports and statements module
Making reports and management information, controlling
Common resources module
Management of booking huge number of common resources (meeting room, projector, joint laptop, joint car)
Phone fleet management module
Management in case of huge number of handy subscribers
Contract registration module
Availability of contracts for sold products or services for certain colleagues
Labour data sheet documents and further HR database module
Registration of labour affair documents, storing specific labour affairs documentations with access of defined persons
Feedback, correction processes module
Support of correction of faulty company processes
CRMfolder additional modules
Call recording module
Recording and connecting with management of affairs of conversations via central telephone line
Mobile phone voice message module
Sending voice message from mobile phone to CRMfolder
SMS management module
SMS sending and receiving infrastructure
FAX receipt module
By the assistance of this it is possible that faxes should arrive directly into the CRMfolder to a group of colleagues defined in advance – e.g. colleagues working in the administration.